Shipping
Everything you need to know about shipping, delivery, and tracking your order.
01 When will my order be shipped?
Shipping options and delivery terms may vary depending on your address, the time of purchase, and item availability. At the time of purchase, we will show you the available shipping methods, the cost, and the estimated delivery time for your order.
Once your package has been handed over to the courier, you will receive a confirmation email containing information to track your delivery.
All orders placed before 2:00 PM, Monday through Friday, are processed on the same day.
02 How can I track the shipment?
As soon as your order is handed over to the courier, you will receive an email containing a tracking link. You can use it to check for updates regarding the delivery of your package.
03 What are the delivery times?
Delivery times depend on the destination and the available shipping methods. During checkout, you will be able to see the options available for your address. Once your order has been shipped, you can track its progress using the carrier’s tracking service.
04 How much does shipping cost?
In Italy, shipping is free for orders over €50. For orders below this amount, the shipping cost is €6.
For other countries, shipping costs and the thresholds for free shipping vary depending on the destination. In all cases, free shipping is available for each country once a specific spending threshold is met.
You can view the current costs and thresholds on the "Shipping and Payments" page, or see the shipping cost for your specific order during the checkout process, before completing your payment.
05 The tracking isn't updating. What should I do?
Once the package has been handed over to the courier, it may take a few hours for the tracking information to show its first update. If the tracking status remains unchanged for an extended period or if you notice anything unusual, please contact our customer service team, providing your order number.
06 What happens if the courier is unable to deliver?
If the first delivery attempt is unsuccessful, check the updates in the courier's tracking information. Depending on the service used, there may be another delivery attempt, or the parcel might be left at a pickup point.
07 Can I pick up my order in-store?
If in-store pickup is available for your order and the selected products, you will see this option during checkout. If the option is not displayed, in-store pickup is not available for that order.
08 Can I pick up my order at a collection point?
If delivery to a pickup point is available for your address, you will be able to select it from the options provided during checkout. The available methods may vary depending on the destination and the carrier.
09 Do you offer international shipping?
Yes, we also ship to various countries outside of Italy. By entering your address during checkout, you can check whether delivery is available for your destination and view the applicable shipping costs and methods.