Terms and Conditions


This document contains the conditions governing the use of this website www.suitebenedict.com and the purchase of the products contained therein.

All product purchase contracts concluded via www.suitebenedict.com and according to the procedures indicated therein will be governed by these Conditions. The contract stipulated between Catbalou S.p.A. and the Customer must be considered concluded with the acceptance of the order by Catbalou S.p.A., which reserves the right, in its sole discretion, to accept the order. Acceptance is considered tacit, unless otherwise and will be communicated to the Customer in any way. By placing an order in the various ways provided, the Customer declares to have read all the information provided during the purchase procedure and to fully accept the Conditions (including payment) transcribed below. The Customer doesn’t have any right to a compensation for damages, as well as any contractual responsibility or extra-contractual liability for direct or indirect damage to persons and/or things, caused by the non-acceptance, even partial, of an order.

The sale of the products, through this site, is managed by Catbalou S.p.A. Via Sambuca Pistoiese, 73 – 00138 Rome VAT number 06513061009 registered in the R.E.A. Register n.rm 972377, telephone number 06 88. 07.151 e-mail address shop@suitebenedict.com

The information and personal data provided by the user will be processed in accordance with the provisions of the Privacy Policy. The use of the website implies the automatic authorization to process such information and personal data and the declaration that all information and/or personal data provided are accurate and truthful.

The applicable legislation requires that part of the information or communications sent be in writing; when using this website, the user accepts that most of the communications exchanged with Catbalou S.p.A. are in an electronic format.


The user, using this website and/or placing orders through it, agrees to make use of the website only to make valid consultations or orders and therefore not to make false or fraudulent orders which will therefore be subject to cancellation by Catbalou S.p.A. The user, by using this website and/or placing orders through it, undertakes to provide Catbalou S.p.A. The personal e-mail address, postal address and/or other contact information in a truthful and correct manner guarantees that the Customer is old enough and have the legal right to enter into binding contracts, consent to use by Catbalou S.p.A., of this information to be contacted; acknowledges and agrees that all copyrights, trademarks and any intellectual property rights in the materials or content presented as an integral part of the website are the exclusive property of Catbalou S.p.A..


The information referred to the Conditions and the details contained in this website do not constitute an offer to the public, but a mere invitation to make a contractual proposal. There will be no contract between the user and Catbalou S.p.A. in relation to any products until the order is accepted; if the offer is not accepted and a debit has already been made to the account, the amount thereof will be returned to the user in its entirety. To place an order, the user must follow the online purchase process and click on “Authorize payment”; subsequently, you will receive an e-mail confirming receipt of the order (the “Order Confirmation”) and confirming that the order is being shipped (the “Shipping Confirmation”). The contract for the sale of a product between Catbalou S.p.A. and the user (the “Contract”) will be considered concluded only upon the dispatch, by the latter, of the Shipping Confirmation. It is understood that all product orders are subject to their availability.


IMPORTANT: upon receipt, please carefully check the integrity of the package before signing the receipt. If irregularities are found in the package, tears (or were partially open) we invite you to collect it subject to verification of the contents and to report it immediately, so any damage to the material transported (or partial deficiencies) will be promptly reimbursed by the carrier or by our company. Otherwise, where there will be no reported irregularities, we will not be liable for damage or theft due to the non-integrity of the package. The products will be sent, unless unexpected difficulties arise, by the date indicated in the Shipping Confirmation or, if no delivery date is specified, within the deadline estimated at the time of the selection of the delivery method and, in any case, within the maximum deadline 30 days from the date of the Order Confirmation. If for any reason, Catbalou S.p.A. not being able to comply with the delivery terms, he will inform the user specifically and will notify him of a new delivery date, or he will cancel the order, with the consequent repayment of the entire amount paid. Please note that deliveries are not made on Saturdays, Sundays and holidays. If it is not possible to complete the delivery, the products subject to the order will be sent to the warehouse chosen by Catbalou S.p.A. and will be left to the user a notice in which will be specified the place where the products covered by the order are located and the ways in which to agree a new delivery. If delivery cannot take place for reasons not attributable to Catbalou S.p.A. after 15 days from the date on which the order is available for delivery, the Contract will be considered terminated and the user will be promptly returned all the amounts paid, including delivery costs (with the exclusion of any additional costs arising from the choice , of a delivery method different from the ordinary method and except for additional transport costs deriving from the termination of the Contract) and, in any case, within 14 days from the date of termination of the Contract. The risks related to the products will pass to the user from the moment of their delivery, while the ownership of the products will be transferred to the receipt, by Catbalou S.p.A., of the full payment of all amounts due in relation to them, including the expenses of shipment.


The price of the products will be the one indicated from time to time on the website www.suitebenedict.com, except for obvious errors; in the event of errors in the price of the products, Catbalou S.p.A. will promptly inform the user and give them the option to reconfirm their order to the correct amount or to cancel it; in the event of non-confirmation, the order will be canceled and the full amount paid will be refunded to the user.

The website prices are inclusive of VAT, but do not include shipping costs, which are to be added to the total amount to be paid.

Once you have selected the items you intend to purchase, these items will be added to the cart and the next step will involve completing the order and paying, following the instructions for the purchase and with the possibility of modifying the details of the Order at every step of the purchase process before payment.

The cashed amount will be considered as a deposit until the product has been checked for availability. Payment can be made with Visa, Mastercard, and PayPal.

6. Promotion "Win a 200€ Gift Card by subscribing to our newsletter"

6.1. The Promoter is "Cat Balou SPA" of registered office address: Via Sambuca Pistoiese 73, 00138, Rome, Italy. 

6.2. Employees of the Promoter or their family members or anyone else connected in any way with the competition or helping to set up the competition shall not be permitted to enter the competition.

6.3. To enter the competition a user must fill a subscription form entering their email and subscribing to our newsletter database.

6.4. Draft will be held every month until we finish our promotion. Users who have subscribed during the previous month will be entered into the draw and won’t be included in any of the next draws.

6.5. No responsibility can be accepted for entries not received for whatever reason.

6.6. The rules of the competition and the prize for each winner are as follows:
• The winner will receive  a gift card with 200€ that can be used at suitebenedict.com online store only. 
• The entrant must be subscribed to our newsletter

6.7. The Promoter reserves the right to cancel or amend the competition and these terms and conditions without notice in the event of a catastrophe, war, civil or military disturbance, act of God or any actual or anticipated breach of any applicable law or regulation or any other event outside of the Promoter’s control.
Any changes to the competition will be notified to entrants as soon as possible by the Promoter.

6.8. The Promoter is not responsible for inaccurate prize details supplied to any entrant by any third party connected with this competition.

6.9. No cash alternative to the prizes will be offered. The prizes are not transferable.
Prizes are subject to availability and we reserve the right to substitute any prize with another of equivalent value without giving notice.

6.10. Winner will be drawn at random online at the beginning of every month.

6.11. The winner will be notified by email within 28 days of the closing date. If the winner cannot be contacted or do not claim the prize within 14 days of notification, we reserve the right to withdraw the prize from the winner and pick a replacement winner.

6.12. The Promoter will notify the winner when and where the prize can be collected.

6.13. The Promoter’s decision in respect of all matters to do with the competition will be final and no correspondence will be entered into.

6.14. By entering this competition, an entrant is indicating his/her acceptance and agreement to be bound by these terms and conditions.