Payments
Information regarding payment methods, security, and issues during checkout.
01 Which payment methods do you accept?
Available payment methods are shown directly during checkout. Options may vary based on country, device used and payment methods available for your order.
02 Why did my payment fail?
A payment may fail for various reasons. Please check that the information you entered is correct and that your chosen payment method is valid. If the issue persists, we recommend contacting your payment provider or trying another option available at checkout.
03 I have made the payment but have not received an order confirmation. What should I do?
First, check your email inbox, including your spam or junk folders. If you have not received a confirmation and are unsure whether your order was completed successfully, please refrain from placing a second order immediately; instead, contact our customer service team so we can verify it for you.
04 I have been charged more than once. What should I do?
If you notice multiple charges for the same purchase, please contact our customer service team, providing your name, your order number (if available), and any other information that might help identify the payment. We will look into the situation with you.
05 Can I pay on delivery?
The payment methods available for your order are shown during checkout. If payment on delivery does not appear among the available options, it means that it is not offered for that particular order or destination.
06 Can I use a gift card to pay for my order?
If you have a valid Suite Benedict Gift Card, you can enter its code in the designated field during checkout, in accordance with the terms and conditions applicable to the Gift Card.