Orders
Information on order management and after-sales support.
01 How can I check the status of my order?
Once your order is confirmed, you will receive all the key information via email. When the package is handed over to the courier, you will also receive a link to track your shipment.
02 Can I modify or cancel my order?
If you need to cancel an order or remove one or more items, please contact our customer service team as soon as possible. If your order has not yet been shipped, we can check whether it is possible to cancel it or provide a refund for the items you wish to remove.
It is not possible to make other changes to an order, such as swapping items, sizes, or colors. In such cases, you will need to place a new order.
03 I haven’t received the confirmation email. What should I do?
First, check your spam or junk mail folder and verify that you entered your email address correctly when making your purchase. If you still cannot find the confirmation, please contact our customer service team, providing your full name and the details used to place the order.
04 Can I place an order without creating an account?
Yes, you can complete your purchase even without creating an account. However, we recommend registering so that you can more easily access information regarding your orders.
05 I entered an incorrect address or incorrect details in my order. What should I do?
Please contact our customer service team as soon as possible, providing your order number and the correct details. If your order has not yet been processed, we will check whether the change can be made.
06 Why does my order not appear in my account?
If you made your purchase without logging into your account, the order might not appear in your personal area. The confirmation you received via email remains the valid reference for your purchase.
07 I placed two orders by mistake. What can I do?
Please contact our customer service team as soon as possible, providing both order numbers. If one of the orders has not yet begun processing, we will check whether it can be cancelled.
08 Why was my order cancelled?
In some cases, an order may be cancelled if it could not be processed successfully. If you have received a cancellation notice and would like more information, please contact our customer service team, providing your order number.